EG Logo Square_Logo Only_Transparent
EventGate

PRIVACY POLICY

Dedari Escapes Signature (DES)

(202403340158 / 003682526-K)

Overview


Dedari Escapes Signature (hereinafter referred to as “DES”, “we”, “us”, or “our”) has developed this Privacy Policy and Notice in accordance with the Personal Data Protection Act 2010 (PDPA) and its regulations, guidelines, and orders to inform you of how we may collect, retain, process, share, and transfer your personal data (“Personal Data”) when you engage our services, visit our websites, or participate in events and activities organised by us (“Services”).


This Privacy Policy and Notice applies to Personal Data provided by you when you use DES’s Services but does not apply to third-party websites, mobile applications, or services that DES does not own or control.


By visiting our Sites, using our Services, and/or providing us with your Personal Data, you hereby consent and authorise DES to collect, retain, process, use, share, transfer and/or disclose your Personal Data in accordance with this Privacy Policy.

Definitions

  • Account – a record created when you register or book DES services.

  • Device Information – details about the device used to access DES platforms (device type, model, IP address, browser type).

  • Geolocation Information – data that may identify your physical location (e.g., from IP address or GPS).

  • Participant – any individual or entity involved in a DES retreat, trip, or activity.

  • Personal Data – personal data as defined under the PDPA.

  • Technical Usage Data – data automatically collected when you interact with DES platforms (page views, session durations, error logs, etc.).

  • User/Client – any individual engaging with DES services.

What Types of Personal Data Do We Collect?


We may collect information including but not limited to:

  • Registration & Use Information – name, NRIC/passport, age, gender, postal address, email, phone number, and payment details.

  • Booking & Experience Information – retreat/event bookings, travel preferences, dietary needs, health information (if required), and transaction details.

  • Participant Information – information you provide about other participants (e.g., family members, group bookings).

  • Third-Party Information – details provided by partners, affiliates, or vendors (e.g., hotels, airlines).

  • Communications – customer support messages, survey responses, or promotional participation.

  • Technical Data – Device Information, Technical Usage Data, Geolocation Information.

Why Do We Retain Your Personal Data?


We retain your Personal Data to:

  • Fulfil bookings and deliver services.

  • Comply with legal or regulatory obligations.

  • Prevent fraud and resolve disputes.

  • Improve service quality and customer experience.


If your Account is closed, we will mask your Personal Data but may retain it where required by law or for legitimate business purposes.

Do We Share Your Personal Data?


DES does not sell or rent your Personal Data. We may share it in the following situations:

  • Service Providers & Partners – hotels, airlines, event organisers, or vendors to deliver services.

  • Financial Institutions – for payment processing and fraud prevention.

  • Legal & Regulatory Authorities – where disclosure is required by law.

  • With Consent – when you authorise DES to share data (e.g., with affiliates or partners for promotions).

Why Do We Process Your Personal Data?


We may process your Personal Data to:

  • Deliver and manage bookings, retreats, events, and services.

  • Authenticate your identity and secure transactions.

  • Communicate important updates or promotions.

  • Assess risk, prevent abuse, and detect fraud.

  • Enhance customer experience with personalised offers.

  • Comply with applicable laws and regulations.

Cookies and Tracking Technologies


DES websites may use cookies to:

  • Recognise returning visitors and personalise services.

  • Measure performance and promotional effectiveness.

  • Prevent fraud and improve security.


You may disable cookies in your browser, but some features may not function properly.

How Do We Protect Your Personal Data?


We implement technical, administrative, and physical security measures including:

  • Firewalls and encryption.

  • Restricted access controls.

  • Secure data storage and transmission.


However, no online system is fully secure, and DES cannot guarantee absolute protection. Clients are responsible for safeguarding their account information.

Direct Marketing


By engaging with DES, you consent to receive updates, promotions, and marketing related to DES services and activities. You may opt out of direct marketing at any time by contacting us.

Your Rights


Under the PDPA, you may request:

  • Access to your Personal Data.

  • Correction of inaccurate data.

  • Limitation or withdrawal of consent to certain processing.


Requests may be subject to a prescribed fee and can be submitted to DES via the contact details below.

Contact Us


For inquiries or requests regarding your Personal Data, please contact:


Dedari Escapes Signature (DES)

1st Floor, AL121-V1, 13th Miles, Jalan Subang,

47000 Sungai Buloh, Selangor, Malaysia.


Branch:

D2-02-21, Block D2 Atelier Centre,

Atelier Road 3, Edusphere, Cyber 11,

63000 Cyberjaya, Selangor, Malaysia.


📞 Phone: +6019-2824087

📧 Email: hello@eventgate.asia

Language


This Privacy Policy is issued in both English and Bahasa Malaysia. In the event of any inconsistency, the English version shall prevail.

Revision of Privacy Policy


DES reserves the right to modify, update, or amend this Privacy Policy from time to time. The latest version will be posted on our website or communicated to you through appropriate means. Continued use of DES services constitutes acceptance of the updated Privacy Policy.